MAP20220013772 Claims 2030 : dream or reality? / Deniz Cultu...[et.al.]. — New York : McKinsey & Company, 2022 9 p. Sumario: COVID-19 accelerated the need for next-generation claims-processing goals. To make these capabilities a reality and create long-term value, insurers should focus on five key areas 1. Empresas de seguros . 2. Gestión de siniestros . 3. Reclamaciones . 4. Nuevas tecnologías . 5. Liquidación de siniestros . 6. Experiencia del cliente . I. Cultu, Deniz . II. McKinsey & Company . III. Título.