The 2022 state of digital customer experience report : an industry analysis of consumers' and brands' digital-first engagement expectations

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<rdf:Description>
<dc:creator>Verint</dc:creator>
<dc:date>2022</dc:date>
<dc:description xml:lang="es">Sumario: This report analyzes the changing customer preferences and behaviors that impact digital-first engagement strategies for enterprise brands. The report provides a comprehensive overview of how consumers communicateor at least prefer to communicatewith brands. It also analyzes the top priorities for large enterprises regarding digital-first engagement initiatives and strategy</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/180480.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:publisher>VERINT</dc:publisher>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Experiencia del cliente</dc:subject>
<dc:subject xml:lang="es">Comportamiento del consumidor</dc:subject>
<dc:subject xml:lang="es">Interacción</dc:subject>
<dc:subject xml:lang="es">Análisis estratégico</dc:subject>
<dc:subject xml:lang="es">Técnicas de comunicación</dc:subject>
<dc:subject xml:lang="es">Omnicanalidad</dc:subject>
<dc:subject xml:lang="es">Retención de clientes</dc:subject>
<dc:type xml:lang="es">Livros</dc:type>
<dc:title xml:lang="es">The 2022 state of digital customer experience report : an industry analysis of consumers' and brands' digital-first engagement expectations</dc:title>
</rdf:Description>
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