Simple processes for smarter customers
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<dateIssued>2021</dateIssued>
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<abstract displayLabel="Summary">Insurance is changing, the existence of increasingly digital and demanding customers, the entry of ambitious digital competitors and digitalization of large insurers, means the Insurance landscape has changed. Non-innovative companies that do not provide the experience demanded by users are finding it increasingly difficult to attract and retain customers. It is the era of the Insurance Liquid Ecosystems, where contextual and modular products and services are required to meet customer demands</abstract>
<note>Internacional</note>
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<topic>Retención de clientes</topic>
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