Redefining life insurance: an interview with Nichole Lecher : Northwestern Mutual recently transformed its underwriting and life insurance purchase experience. Vice President Nichole Lecher

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<subTitle>: Northwestern Mutual recently transformed its underwriting and life insurance purchase experience. Vice President Nichole Lecher</subTitle>
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<abstract displayLabel="Summary">Buying life insurance can be a long, uncomfortable process for consumers. Northwestern Mutual, a 166-year-old company, decided to change the paradigm by building an automated, efficient, and clear solution. In this episode of the McKinsey on Insurance podcast, Eli Larrea, a senior partner in McKinsey's Boston office, sat down with Nichole Lecher, Northwestern Mutual's vice president of client experience, strategy and journeys. They discuss the purpose of this transformation, the hurdles along the way, and what they learned from the experience. The following transcript has been edited for clarity</abstract>
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