MAP20070030970Bragg, MaryReinventing influence : how to get things done in a world without authority / Mary Bragg . — London [etc.] : Pitman Publishing, 1996XXIII, 255 p. ; 25 cmA changing world -- What does it mean to use influence? -- Know yourself -- Identify your target -- Diagnose the system -- Decide on strategy and tactics -- The road to mastery