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Quality and Delta Dental Plan of Massachussetts

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Registro MARC
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1001 ‎$0‎MAPA20080112950‎$a‎Raffio, Thomas
24510‎$a‎Quality and Delta Dental Plan of Massachussetts‎$c‎Thomas Raffio
520  ‎$a‎This article on Delta Dental Plan of Massachusett's total quality management program is the winner of the Coopers & Lybrand/Sloan Management Review quality award. Delta Dental Plan's enviable TQM program emphasizes now-standard elements such as teamwork and employee involvement and more cutting-edge elements such as service guarantees. Here's how it's done.
65011‎$0‎MAPA20080564933‎$a‎Calidad total
65011‎$0‎MAPA20080601782‎$a‎Gestión de la calidad
65011‎$0‎MAPA20080552268‎$a‎Programas
65011‎$0‎MAPA20080621896‎$a‎Planificación de la calidad
65011‎$0‎MAPA20080563608‎$a‎Organización
7400 ‎$a‎Sloan management review
7730 ‎$w‎MAP20077000185‎$t‎Sloan management review‎$d‎Boulder‎$g‎Fall 1992 ; p. 101-110