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Quality and Delta Dental Plan of Massachussetts

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MAP20071012024
Raffio, Thomas
Quality and Delta Dental Plan of Massachussetts / Thomas Raffio
Sumario: This article on Delta Dental Plan of Massachusett's total quality management program is the winner of the Coopers & Lybrand/Sloan Management Review quality award. Delta Dental Plan's enviable TQM program emphasizes now-standard elements such as teamwork and employee involvement and more cutting-edge elements such as service guarantees. Here's how it's done
En: Sloan management review. - Boulder. - Fall 1992 ; p. 101-110
1. Calidad total . 2. Gestión de la calidad . 3. Programas . 4. Planificación de la calidad . 5. Organización . I. Título. II. Título: Sloan management review.