SHAPA : an interactive software environment for protocol analysis
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<subfield code="c">Penelope M. Sanderson, Jeffrey M. James and Karen S. Seidler</subfield>
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<subfield code="a">This paper briefly reviews work on verbal report and describes SHAPA, an interactive program for performing both verbal and non-verbal protocol analysis. To a certain analysis, SHAPA is to protocol data what a spreadsheet program is to numerical data or what a word processor is to text: it is intelligent about the sorts of things a researcher might want to do with verbal or non-verbal protocols, while being blind to particular domains, contexts, or theories</subfield>
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<subfield code="g">Vol. 32, nº 11, November 1989 ; p. 1271-1302</subfield>
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