How insurance works : an introduction to property and liability insurance

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      <subfield code="a">I. What is insurance? -- II. How is insurance sold? -- III. What is underwriting? -- IV. How is insurance service provided? -- V. How are claims handled? -- VI. What is found in an insurance policy? -- VII. What is persnal insurance? -- VIII. What is commercial insurance? (part 1) -- IX. What is commercial insurance? (part 2) -- X. How are premiums determined? -- XI. Insurance in a competitive world.</subfield>
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