The Mysterious art and science of knowledge-worker performance

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<namePart>Davenport, Thomas H.</namePart>
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<abstract>The article identifies the five key issues that the author saw companies struggling with in their handling of knowledge work. Also it describes a framework that the author believe can help organizations think more cleary about how they might go about improving knowledge-worker performance, an objective that should be at the top of most corporate agendas</abstract>
<note type="statement of responsibility">Thomas H. Davenport, Robert J. Thomas, Susan Cantrell</note>
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<topic>Dirección de recursos humanos</topic>
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<text>nº 1,Vol. 44, Fall 2002 ; p. 23-30</text>
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