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What happened to customer service?

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      <subfield code="a">What happened to customer service?</subfield>
      <subfield code="c">by John Conley</subfield>
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      <subfield code="a">With notable exceptions, the insurance industry has not impressed risk managers with is ability to deliver policies on time and intact. Creating the service that customers crave will require dedication to an improved quality process from both sides.</subfield>
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      <subfield code="a">Servicio al cliente</subfield>
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      <subfield code="a">Empresas de seguros</subfield>
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      <subfield code="0">MAPA20080598204</subfield>
      <subfield code="a">Política empresarial</subfield>
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      <subfield code="a">Satisfacción del cliente</subfield>
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      <subfield code="a">Control de calidad</subfield>
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      <subfield code="a">Risk management</subfield>
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      <subfield code="t">Risk management</subfield>
      <subfield code="d">New York</subfield>
      <subfield code="g">vol. 50, nº 4, April 2003 ; p. 22-26</subfield>
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