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Using IT to boost call-center performance

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008  060321s2006 usa|||| | |00010|eng d
040  ‎$a‎MAP‎$b‎spa
084  ‎$a‎922.112.1
1001 ‎$0‎MAPA20080271770‎$a‎Pietraszek, Wayne E.
24510‎$a‎Using IT to boost call-center performance‎$c‎Wayne E. Pietraszek and Adesh Ramchandran
5208 ‎$a‎Call centers, making targeted improvements involving more cost- effective technologies, are finally saving money and improving revenues with IT. It's time for executives to take a second look at these technologies
650 1‎$0‎MAPA20080561543‎$a‎Call centers
65011‎$0‎MAPA20080586546‎$a‎Nuevas tecnologías
65001‎$0‎MAPA20080593483‎$a‎Servicio al cliente
65001‎$0‎MAPA20080568009‎$a‎Automatización
65001‎$0‎MAPA20080607104‎$a‎Marketing de servicios
7001 ‎$0‎MAPA20080230548‎$a‎Ramchandran, Adesh
7102 ‎$0‎MAPA20080442569‎$a‎McKinsey & Company
7730 ‎$d‎New York : Mckinsey & Company‎$g‎Marcj 2006 ; [5] p‎$t‎The McKinsey Quarterly : web exclusive