Rating customer service experiences, 2010 : consumers evaluate customer service at 92 companies
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000nam a22000004b 4500 | ||
| 001 | MAP20100005293 | ||
| 003 | MAP | ||
| 005 | 20191202112009.0 | ||
| 008 | 100201s2010 usa|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a922.112 | ||
| 100 | 1 | $0MAPA20080180690$aTemkin, Bruce D. | |
| 245 | 1 | 0 | $aRating customer service experiences, 2010$b : consumers evaluate customer service at 92 companies$cby Bruce D. Temkin with William Chu and Shelby Catino |
| 260 | $aCambridge$bForrester Research$c2010 | ||
| 490 | 0 | $aFor customer experience professionals | |
| 520 | $aForrester asked more than 4,600 US consumers about their customer service experiences with companies across 14 industries. Barnes & Noble and Kohls received the highest rating, while Charter Communications fell to the bottom. Kaiser, on the other hand, far outpaced other health plans. When we looked at responses by generation, we found that Seniors were the most likely to give good marks for customer service. Companies need to start viewing customer service as an underperforming asset | ||
| 650 | 1 | $0MAPA20080593483$aServicio al cliente | |
| 650 | 1 | $0MAPA20080614041$aEvaluación de resultados | |
| 650 | 1 | $0MAPA20080591977$aMétodos de medición | |
| 650 | 1 | $0MAPA20080542214$aRatios | |
| 650 | 1 | $0MAPA20080580766$aGrupos de interés | |
| 650 | 1 | $0MAPA20080617400$aInvestigación de mercados | |
| 700 | 1 | $0MAPA20090013520$aChu, William | |
| 700 | 1 | $0MAPA20100002766$aCatino, Shelby | |
| 710 | 2 | $0MAPA20080436582$aForrester | |
| 830 | 0 | $0MAPA20080528355$aFor Customer experience professionals |