Best face forward
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000nab a2200000 i 4500 | ||
| 001 | MAP20071506246 | ||
| 003 | MAP | ||
| 005 | 20080418125018.0 | ||
| 007 | hzruuu---uuuu | ||
| 008 | 041220e20041201usa|||| | |00010|eng d | ||
| 040 | $aMAP$bspa | ||
| 084 | $a922.112 | ||
| 100 | 1 | $0MAPA20080253295$aRayport, Jeffrey F. | |
| 245 | 1 | 0 | $aBest face forward$cJeffrey F. Rayport, Bernard J. Jaworski |
| 520 | 8 | $aThe new frontier of competitive advantage is the customer interface. Making yours a winner will require the right people, and, increasingly, machines on the front lines | |
| 650 | 1 | 1 | $0MAPA20080546991$aEmpresas |
| 650 | 1 | 1 | $0MAPA20080594312$aVentaja competitiva |
| 650 | 1 | 1 | $0MAPA20080547721$aInterfaz |
| 650 | 1 | 1 | $0MAPA20080593483$aServicio al cliente |
| 650 | 0 | 1 | $0MAPA20080615307$aSatisfacción del cliente |
| 650 | 1 | 1 | $0MAPA20080620332$aReingeniería de la empresa |
| 650 | 1 | 1 | $0MAPA20080586546$aNuevas tecnologías |
| 700 | 1 | $0MAPA20080265922$aJaworski, Bernard J. | |
| 740 | 0 | $aHarvard business review | |
| 773 | 0 | $wMAP20077100345$tHarvard business review$dBoston$gDecember 2004 ; p. 47-58 |