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Creating new markets through service innovation

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001  MAP20071507727
003  MAP
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008  060303e20061221usa|||| | |00010|eng d
040  ‎$a‎MAP‎$b‎spa
084  ‎$a‎922.1
24510‎$a‎Creating new markets through service innovation‎$c‎Leonard L. Berry... [et al.]
5208 ‎$a‎Many companies make incremental improvents to their service offerings, but few succeed in creating service innovations that generate new markets or reshape existing ones. To move in that direction, executives must understand the different types of market-creating service innovations as well as the nine factors that enable these innovations
65011‎$0‎MAPA20080606787‎$a‎Innovación empresarial
65011‎$0‎MAPA20080557706‎$a‎Creatividad
65011‎$0‎MAPA20080593483‎$a‎Servicio al cliente
65011‎$0‎MAPA20080606091‎$a‎Estrategia empresarial
65011‎$0‎MAPA20080601119‎$a‎Empresas de servicios
7001 ‎$0‎MAPA20080185732‎$a‎Berry, Leonard L.
7400 ‎$a‎Sloan management review
7730 ‎$w‎MAP20077000185‎$t‎Sloan management review‎$d‎Boulder‎$g‎Vol. 47, nº 2, Winter 2006 ; p. 56-63