The Performance variablitity dilemma

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<title>Performance variablitity dilemma</title>
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<abstract>Performance variability frustrates managers everywhere. It takes a variety of forms: vastly different sales figures for similar retail stores in similar neighborhoods; significantly varying productivity rates at factories producing the same products; major differences in insurance payments for similar auto accidents. The answer lies in the distinction between processes and practices</abstract>
<note type="statement of responsibility">Eric Matson and Laurence Prusak</note>
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<text>nº 1,Vol. 45, Fall 2003 ; p. 39-44</text>
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