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Notas: Performance variability frustrates managers everywhere. It takes a variety of forms: vastly different sales figures for similar retail stores in similar neighborhoods; significantly varying productivity rates at factories producing the same products; major differences in insurance payments for similar auto accidents. The answer lies in the distinction between processes and practicesRegistros relacionados: En: Sloan Management Review. - Boston. - nº 1,Vol. 45, Fall 2003 ; p. 39-44Materia / lugar / evento: Estrategia empresarial Innovación empresarial Management Desarrollo organizativo Otros autores: Prusak, Laurence
Otras clasificaciones: 922.111.1

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The Performance variablitity dilemma