Centro de Documentación de Fundación MAPFRE - The Performance variablitity dilemma

MAP20071504618

The Performance variablitity dilemma / Eric Matson and Laurence Prusak

Performance variability frustrates managers everywhere. It takes a variety of forms: vastly different sales figures for similar retail stores in similar neighborhoods; significantly varying productivity rates at factories producing the same products; major differences in insurance payments for similar auto accidents. The answer lies in the distinction between processes and practices

En: Sloan Management Review. - Boston. - nº 1,Vol. 45, Fall 2003 ; p. 39-44

1. Estrategia empresarial . 2. Innovación empresarial . 3. Management . 4. Desarrollo organizativo . I. Prusak, Laurence . II. Título.