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ECommerce best practices adoption

Recurso electrónico / electronic resource
Registro MARC
Tag12Valor
LDR  00000cam a22000004b 4500
001  MAP20080025601
003  MAP
005  20191202111924.0
008  080916s2008 usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎922.112
1001 ‎$0‎MAPA20080154813‎$a‎Band, William A.
24510‎$a‎ECommerce best practices adoption‎$c‎by William band with Sharyn Leaver and Mary Ann Rogan
260  ‎$a‎Cambridge‎$b‎Forrester Research‎$c‎2008
4901 ‎$a‎For Business process & applications professionals
520  ‎$a‎The authors surveyed 73 business and technology decision-makers and influencers to discover their strengths and weaknesses compared to five eCommerce best practices capabilities. They found that adopting eCommerce best practices challenges many organizations. Forty percent evaluate their capabilities to cross-sell and upsell through eMarketing as being poor-below average. And 27% feel they have poor-below average capabilities relative to facilitating returns and exchanges online. As the Internet fast becomes one of the most important sales channels in many industries, enterprises cannot affordnot to be participating fully
650 1‎$0‎MAPA20080595296‎$a‎Comercio electrónico
650 1‎$0‎MAPA20080569815‎$a‎Organizaciones
650 1‎$0‎MAPA20080547738‎$a‎Internet
650 1‎$0‎MAPA20080593483‎$a‎Servicio al cliente
7102 ‎$0‎MAPA20080436582‎$a‎Forrester
830 3‎$0‎MAPA20080648077‎$a‎For Business process & applications professionals