Fair process : managing in the knowledge economy

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<subTitle>: managing in the knowledge economy</subTitle>
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<abstract>The article describes one such process, which grew out of their research into the links between trust, idea sharing, and corporate performance. Their central finding is that employees will commit to a manager's decision, even one they disagree with, if they believe that the process the manager used to make the decision was fair process. And because they do not, they never know what they have lost in the way of ideas and initiatives</abstract>
<note type="statement of responsibility">W. Chan Kim, Renée Mauborgne</note>
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<text>January 2003 ; p. 127-136</text>
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