What happened to customer service?
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| Tag | 1 | 2 | Valor |
|---|---|---|---|
| LDR | 00000nab a2200000 i 4500 | ||
| 001 | MAP20071503521 | ||
| 003 | MAP | ||
| 005 | 20080418123848.0 | ||
| 007 | hzruuu---uuuu | ||
| 008 | 031504e20030401usa|||| | |00010|eng d | ||
| 040 | $aMAP$bspa | ||
| 084 | $a20 | ||
| 100 | 1 | $0MAPA20080040598$aConley, John | |
| 245 | 1 | 0 | $aWhat happened to customer service?$cby John Conley |
| 520 | 8 | $aWith notable exceptions, the insurance industry has not impressed risk managers with is ability to deliver policies on time and intact. Creating the service that customers crave will require dedication to an improved quality process from both sides. | |
| 650 | 1 | 1 | $0MAPA20080593483$aServicio al cliente |
| 650 | 0 | 1 | $0MAPA20080590567$aEmpresas de seguros |
| 650 | 1 | 1 | $0MAPA20080598204$aPolítica empresarial |
| 650 | 0 | 1 | $0MAPA20080615307$aSatisfacción del cliente |
| 650 | 0 | 1 | $0MAPA20080584313$aControl de calidad |
| 740 | 0 | $aRisk management | |
| 773 | 0 | $tRisk management$dNew York$gvol. 50, nº 4, April 2003 ; p. 22-26 |