Achieving deep customer focus
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| Tag | 1 | 2 | Valor |
|---|---|---|---|
| LDR | 00000nab a2200000 i 4500 | ||
| 001 | MAP20071505248 | ||
| 003 | MAP | ||
| 005 | 20080418124546.0 | ||
| 007 | hzruuu---uuuu | ||
| 008 | 040512e20040321usa|||| | |00010|eng d | ||
| 040 | $aMAP$bspa | ||
| 084 | $a922.112 | ||
| 100 | 1 | $0MAPA20080256562$aVandermerwe, Sandra | |
| 245 | 1 | 0 | $aAchieving deep customer focus$cSandra Vandermerwe |
| 520 | 8 | $aCustomer-focused transformation is producing long- term, sustainable growth through a systemic, tested process. The approach gets all employees collaborating to identify the outcomes that customers need- and to help them get there | |
| 650 | 1 | 1 | $0MAPA20080606091$aEstrategia empresarial |
| 650 | 1 | 1 | $0MAPA20080546991$aEmpresas |
| 650 | 1 | 1 | $0MAPA20080555061$aManagement |
| 650 | 1 | 1 | $0MAPA20080593483$aServicio al cliente |
| 650 | 1 | 1 | $0MAPA20080614126$aFidelización de clientes |
| 740 | 0 | $aSloan management review | |
| 773 | 0 | $wMAP20077000185$tSloan management review$dBoulder$gSpring 2004 ; p. 26-34 |