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When should a leader apologize and when not?

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1001 ‎$0‎MAPA20080222796‎$a‎Kellerman, Barbara
24510‎$a‎When should a leader apologize and when not?‎$c‎Barbara Kellerman
5208 ‎$a‎For a leader, a public apology is always a high-risk move. Understanding what apologies can and cannot do will help leaders to avoid both foolhardy stonewalling and unnecessary contrition. A leader's apology is a performance in which every expression matters and every word becomes part of the public record
65001‎$0‎MAPA20080569815‎$a‎Organizaciones
65011‎$0‎MAPA20080551513‎$a‎Liderazgo
65011‎$0‎MAPA20080588434‎$a‎Toma de decisiones
65011‎$0‎MAPA20080606893‎$a‎Inteligencia emocional
650 1‎$0‎MAPA20080605742‎$a‎Directivos de empresas
650 1‎$0‎MAPA20080555061‎$a‎Management
65001‎$0‎MAPA20080593599‎$a‎Sistemas de gestión
7400 ‎$a‎Harvard business review
7730 ‎$w‎MAP20077100345‎$t‎Harvard business review‎$d‎Boston‎$g‎April 2006 ; p. 73-81