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Notas: For a leader, a public apology is always a high-risk move. Understanding what apologies can and cannot do will help leaders to avoid both foolhardy stonewalling and unnecessary contrition. A leader's apology is a performance in which every expression matters and every word becomes part of the public recordRegistros relacionados: En: Harvard business review. - Boston. - April 2006 ; p. 73-81Materia / lugar / evento: Organizaciones Liderazgo Toma de decisiones Inteligencia emocional Directivos de empresas Management Sistemas de gestión Títulos secundários: Título: Harvard business review
Outras classificações: 922.12

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When should a leader apologize and when not?