Centro de Documentacion de Fundación MAPFRE - When should a leader apologize and when not?

MAP20071507904

When should a leader apologize and when not? / Barbara Kellerman

For a leader, a public apology is always a high-risk move. Understanding what apologies can and cannot do will help leaders to avoid both foolhardy stonewalling and unnecessary contrition. A leader's apology is a performance in which every expression matters and every word becomes part of the public record

En: Harvard business review. - Boston. - April 2006 ; p. 73-81

1. Organizaciones . 2. Liderazgo . 3. Toma de decisiones . 4. Inteligencia emocional . 5. Directivos de empresas . 6. Management . 7. Sistemas de gestión . I. Título. II. Título: Harvard business review.