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Growing negative services

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Registro MARC
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040  ‎$a‎MAP‎$b‎spa
084  ‎$a‎922.112
1001 ‎$0‎MAPA20080051464‎$a‎Morgan, Ivor
24510‎$a‎Growing negative services‎$c‎Ivor Morgan, Jay Rao
5208 ‎$a‎Negative services, those that are needed in emergencies, when problems arise or to ensure against unwanted outcomes, are part of most businesses and central to many. Their very nature presents unique growth challenges
65011‎$0‎MAPA20080601119‎$a‎Empresas de servicios
65011‎$0‎MAPA20080606091‎$a‎Estrategia empresarial
65011‎$0‎MAPA20080593483‎$a‎Servicio al cliente
65011‎$0‎MAPA20080615307‎$a‎Satisfacción del cliente
65011‎$0‎MAPA20080555061‎$a‎Management
7001 ‎$0‎MAPA20080002367‎$a‎Rao, Jay
7400 ‎$a‎Sloan management review
7730 ‎$w‎MAP20077000185‎$t‎Sloan management review‎$d‎Boulder‎$g‎Vol. 47, nº 3, Spring 2006 ; p. 69-74