Delivering a better customer experience : the growth opportunity for the taking

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<title>Delivering a better customer experience</title>
<subTitle>: the growth opportunity for the taking</subTitle>
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<abstract displayLabel="Summary">Many insurers are behind the times when it comes to using technology to improve the way they interact with customers. A good example of this is in the area of social media. Today's consumers, particularly younger ones, place a lot of value on the opinions and recommendations of friends and peers. Our industry is not top of mind among those that are taking advantage of this trend with clever  use of Facebook or Twitter to win and retain clients</abstract>
<note type="statement of responsibility">Patricia Guinn </note>
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<topic>Mercado de seguros</topic>
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<topic>Servicio al cliente</topic>
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<topic>Fidelización de clientes</topic>
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<topic>Retención de clientes</topic>
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<topic>Redes sociales</topic>
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<topic>Márketing de la empresa de seguros</topic>
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<publisher>New York : Towers Watson, 1987-</publisher>
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<text>02/07/2014 Número 2 - 2014 , p. 32</text>
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