A Better way to deliver bad news
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| 001 | MAP20071502819 | ||
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| 005 | 20220912095919.0 | ||
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| 008 | 021028e20020901usa|||| | |00010|eng d | ||
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| 100 | 1 | $0MAPA20080305376$aManzoni, Jean-François | |
| 245 | 1 | 0 | $aA Better way to deliver bad news$cJean-François Manzoni |
| 520 | 8 | $aThe article describes how real-life conversations have unfolded and what the managers could have done differently to reach more satisfying outcomes. As a first step, let's look at the way bosses prepare feedback that is, the way they frame issues in their own minds in advance of a discussion | |
| 650 | 1 | 1 | $0MAPA20080595357$aComunicación interna |
| 650 | 1 | 1 | $0MAPA20080568962$aFeed-back 360º |
| 650 | 0 | 1 | $0MAPA20080615550$aTécnicas de comunicación |
| 650 | 0 | 1 | $0MAPA20080561802$aComunicación |
| 650 | 1 | 1 | $0MAPA20080597870$aOrganización interna |
| 740 | 0 | $aHarvard business review | |
| 773 | 0 | $wMAP20077100345$tHarvard business review$dBoston$gSeptember 2002 ; p. 114-119 |