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MAP20090086579Vision for the insurance industry in 2020 / a report from the Insurance Industry Working Group. — London : HM Treasury, cop. 2009Sumario: The Insurance Industry Working Group (IIWG) has agreed a vision for the insurance industry in 2020. It wants the UK to be the leading global insurance centre with an unsurpassed reputation for excellence, a deep and constructive relationship with its customers and a close and effective partnership with the Governement. This vision is underpinned by four main themes: 1.- establishing a more customer-focused approach to increase customers' confidence and trust in the insurance industry; 2.- offering a broad choice of risk management solutions; 3.- acting in partnership with the Government to explore options to increase savings and protection provision and to help consumers manage financial distress; 4.- encouraging capital flows into the UK insurance industry by ensuring its competitive position in the global marketplace