Centro de Documentacion de Fundación MAPFRE - Trends : selective sourcing for IT services

Publication: Cambridge : Forrester Research, 2009Notes: From : Enterprise IT services survey, North America and Europe, Q2 2009Sumario: Forrester's Enterprise IT Services Survey, North America And Europe, Q2 2009, was fielded to 942 IT executives and technology decision-makers located in Canada, France, Germany, the UK, and the US from enterprise companies with 1,000 or more employees. This survey is part of Forresters suite of Business Data Services studies. The final survey population contains only those with significant involvement in the planning, funding, and purchasing of IT products and services. Additionally, quotas are set for company size (number of employees) and industry as a means of controlling the data distribution and establishing alignment with IT spend calculated by Forrester analysts Materia / lugar / evento: Servicio al cliente Nuevas tecnologías Empresas tecnológicas Encuestas Norteamérica Europa Otros autores: Forrester
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