The Quality of insurance intermediary services : empirical evidence for Germany

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      <subfield code="a">The Quality of insurance intermediary services </subfield>
      <subfield code="b">: empirical evidence for Germany</subfield>
      <subfield code="c">Martina Eckardt, Solvig Räthke-Döppner</subfield>
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      <subfield code="a">Competing insurance intermediaries provide heterogeneous services that are difficult for incompletely informed consumers to assess. Transaction cost economics, search theory, and principal-agent theory provide arguments on product quality differences between exclusive agents and independent intermediaries. This article uses a sample of 927 insurance intermediaries in Germany. By performing OLS estimations, we test the impact of the different distribution channels and other factors on intermediaries service quality. Depending on the proxies used for service quality, we find mixed evidence for the product quality hypothesis. Service quality depends to a large extenton the information-gathering and processing activities of the individualintermediaries, independent of the respective distribution channel</subfield>
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      <subfield code="a">Mediación de seguros</subfield>
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      <subfield code="t">The Journal of risk and insurance</subfield>
      <subfield code="d">Nueva York : The American Risk and Insurance Association, 1964-</subfield>
      <subfield code="x">0022-4367</subfield>
      <subfield code="g">01/09/2010 Tomo 77 Número 3  - 2010 , p. 667-701</subfield>
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