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Bad medicine : managing the risks of disruptive behaviors in health care settings

Recurso electrónico / electronic resource
MARC record
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040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
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1001 ‎$0‎MAPA20140006519‎$a‎Rosenstein, Alan H.
24510‎$a‎Bad medicine‎$b‎: managing the risks of disruptive behaviors in health care settings‎$c‎Alan H. Rosenstein
520  ‎$a‎In any organization, disruptive behaviors can lower morale, impede operational efficiency, reduce productivity and potentially compromise production capacity and product quality. Most organizations recognize the risks associated with these types of behaviors and take the necessary steps to address then appropriately. You would think that in health care, where the primary product is quality and quantity of life, there would be no exception. Unfortunately, this is not always the case
650 4‎$0‎MAPA20080591182‎$a‎Gerencia de riesgos
650 4‎$0‎MAPA20080594794‎$a‎Asistencia sanitaria
650 4‎$0‎MAPA20090043374‎$a‎Atención sociosanitaria
650 4‎$0‎MAPA20080589370‎$a‎Calidad de servicio
650 4‎$0‎MAPA20080567118‎$a‎Reclamaciones
651 1‎$0‎MAPA20080638337‎$a‎Estados Unidos
7730 ‎$w‎MAP20077000291‎$t‎Risk Management Magazine‎$d‎New York : Risk and Insurance Management Society, 1982-‎$x‎0035-5593‎$g‎02/12/2013 Volumen 60 Número 10 - diciembre 2013 , p. 38-42