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True customer centricity, transformation must happen across the entire business : technology, data and analytics will be critical to 'making it real'

Recurso electrónico / Electronic resource
Section: Articles
Title: True customer centricity, transformation must happen across the entire business : technology, data and analytics will be critical to 'making it real' / Michael MurphyAuthor: Murphy, Michael
Notes: Sumario: The impact of new uses of data and analytics on insurers is a recurring theme. Momentum behind these changes is building, largely the result of insurers' drive for increased sophistication, radically improving efficiency (cost, capital, claims) and a strong customer focus. Many are building their strategies on these three pillars; and data, analytics and technology are key enablers. Related records: En: Emphasis. - New York : Towers Watson, 1987-. - 01/09/2016 Número 2 - 2016 , p. 28Materia / lugar / evento: Análisis de datos Análisis predictivos Tecnología de la información Empresas de seguros Mejora continua Orientación al cliente Eficiencia operacional Estrategia empresarial Tendencias Other categories: 20
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