Operational excellence in insurance : performance, digital and customer experience
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20190017077 | ||
| 003 | MAP | ||
| 005 | 20230321114442.0 | ||
| 008 | 190401s2019 nld|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a219 | ||
| 245 | 1 | 0 | $aOperational excellence in insurance$b: performance, digital and customer experience$cKPMG International, Acord |
| 260 | $aAmstelveen [etc.]$bKPMG International$c2019 | ||
| 300 | $a28 p. | ||
| 520 | $aInsurers are under more pressure than ever to effectively manage their current operating expense environment. Persistent low investment returns, ever-increasing competitive pressures and enduring excess capacity have hampered the industry's ability grow revenue faster rate of costs. Currently, 25 percent every premium dollar is consumed by expenses, a pattern that has held for past 10 years or longer. These expenses largely kept pace with growth in income among life property & casualty (P&C) carriers, both growing single digits over same time period. | ||
| 650 | 4 | $0MAPA20080586294$aMercado de seguros | |
| 650 | 4 | $0MAPA20080590567$aEmpresas de seguros | |
| 650 | 4 | $0MAPA20160005646$aInsurtech | |
| 650 | 4 | $0MAPA20170006503$aTransformación digital | |
| 650 | 4 | $0MAPA20080578848$aAnálisis de datos | |
| 650 | 4 | $0MAPA20080611569$aMinimización de riesgos | |
| 650 | 4 | $0MAPA20080587628$aRiesgo tecnológico | |
| 710 | 2 | $0MAPA20080442491$aKPMG International | |
| 710 | 2 | $0MAPA20190007467$aACORD |