The Travel industry turned upside down : insights, analysis and actions for travel executives
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20200031246 | ||
| 003 | MAP | ||
| 005 | 20220912143539.0 | ||
| 008 | 200117e20200901usa|||| ||| ||spa d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a344.3 | ||
| 100 | 1 | $0MAPA20200019893$aBorko, Seth | |
| 245 | 1 | 4 | $aThe Travel industry turned upside down$b: insights, analysis and actions for travel executives$cSeth Borko, Wouter Geerts, Haixia Wang |
| 260 | $aNew York$bSkift Research$bMcKinsey & Company$c2020 | ||
| 300 | $a92 p. | ||
| 520 | $aNavigating the COVID-19 pandemic, for many players in the travel industry, has been like sailing into a hurricane. Six months in, many are trying to right themselves and realizing that their navigational charts are no longer adequate. Although the travel industry is no stranger to hardship and has been seriously damaged by the pandemic, we have already seen strong leadership actions that are keeping companies and their people above water while remaining focused on long-term growth. Many players have acted quickly to retain customer goodwill, tap new sources of liquidity, and work effectively with unions to agree on voluntary redundancy programs. We have also seen innovation and a focus on customer experience. These examples illustrate the travel industry's strength that will help it chart a way forward through these challenging times. | ||
| 650 | 4 | $0MAPA20200005599$aCOVID-19 | |
| 650 | 4 | $0MAPA20200005391$aCoronavirus | |
| 650 | 4 | $0MAPA20080552022$aPandemias | |
| 650 | 4 | $0MAPA20080580698$aGestión de crisis | |
| 650 | 4 | $0MAPA20080624910$aSeguro de asistencia en viaje | |
| 650 | 4 | $0MAPA20150006509$aExperiencia del cliente | |
| 650 | 4 | $0MAPA20080586294$aMercado de seguros | |
| 650 | 4 | $0MAPA20080590567$aEmpresas de seguros | |
| 650 | 4 | $0MAPA20080606787$aInnovación empresarial | |
| 700 | 1 | $0MAPA20200019909$aGeerts, Wouter | |
| 700 | 1 | $0MAPA20200019916$aWang, Haixia | |
| 710 | 2 | $0MAPA20200019923$aSkift Research | |
| 710 | 2 | $0MAPA20080442569$aMcKinsey & Company |