Trends in financial services
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20210027246 | ||
| 003 | MAP | ||
| 005 | 20210922173716.0 | ||
| 008 | 210920s2021 usa|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a921.91 | ||
| 245 | 1 | 0 | $aTrends in financial services |
| 260 | $aSan Francisco$bSalesforce Research$c2021 | ||
| 300 | $a26 p. | ||
| 520 | $aThe global pandemic forced in-person interactions online, seemingly overnight - and many FSIs have struggled to keep up with the pace of change. An analysis of our 2019 and 2020 data shows the customer experience suffered in response. FSIs focused on long-term growth have taken concrete steps to expand services, hyperpersonalize interactions, and emphasize financial wellness to close this CX gap. This research shows what growth-oriented FSIs are doing to set themselves up for long-term success, and how new technologies like autonomous finance Will factor in. | ||
| 650 | 4 | $0MAPA20080603908$aServicios financieros | |
| 650 | 4 | $0MAPA20140009749$aConectividad | |
| 650 | 4 | $0MAPA20080583897$aCambio tecnológico | |
| 650 | 4 | $0MAPA20120019492$aTendencias | |
| 650 | 4 | $0MAPA20150006509$aExperiencia del cliente | |
| 650 | 4 | $0MAPA20080624019$aComportamiento del consumidor | |
| 650 | 4 | $0MAPA20110021368$aPersonalización de productos | |
| 710 | 2 | $0MAPA20200013914$aSalesforce Research |