Centro de Documentacion de Fundación MAPFRE - The State of digital customer experience report 2024

MAP20240018863

The State of digital customer experience report 2024. — New York : VERINT, 2024

30 p.

Sumario: This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases

1. Experiencia del cliente . 2. Comportamiento del consumidor . 3. Inteligencia artificial . 4. Empresas . 5. Análisis estratégico . 6. Retención de clientes . 7. Competencia . 8. Tendencias . I. Verint . II. Title.