To hire or not to hire? underwriter staffing analysis for American Insurance Company

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      <subfield code="a">This case study examines whether American Insurance Company should hire additional underwriters in response to significant policy growth and the recent implementation of a technology platform that enhances operational efficiency. The document guides the reader through the use of real data, including trends in policy growth, productivity, and staffing levels, to project future hiring needs for both personal and commercial lines. It incorporates practical analytical exercises using Excel, linear regression, and workload capacity estimation, offering a clear understanding of how insurers balance costs, efficiency, and customer service when making staffing decisions</subfield>
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