Safety and quality : forge the ties that bind

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<subTitle>: forge the ties that bind</subTitle>
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<namePart>Graham, Sandy</namePart>
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<abstract displayLabel="Summary">with total quality management the quest for quality becomes a managerial task, for everyone from the president to the line operator. Quality is weighed by performance measures and customer feedback. It is the opposite of the adage. Safety is a natural fit with the total quality management</abstract>
<note type="statement of responsibility">by Sandy Graham</note>
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<text>Vol. 151, nº 5, May 1995 ; p. 40-44</text>
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