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The People who make organizations go - or stop

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      <subfield code="c">by Rob Cross and Laurence Prusak</subfield>
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      <subfield code="a">The real work in most companies is done informally, through personal contacts. How can executives manage such amorphous networks? Start by focusing on those employees who play four critical linking roles: the central connector, the boundary spanners, the information brokers and the peripheral specialists</subfield>
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      <subfield code="g">June 2002 ; p. 105-112</subfield>
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