Section: Articles Title: Listening begins at home / by James R. Stengel, Andrea L. Dixon and Chris T. AllenAuthor: Stengel, James R. Notes: Procter & Gamble practically wrote the book on market research. But when the company used those techniques to learn how its employees felt, it discovered a whole new way to improve morale - and profits, too.Related records: En: Harvard business review. - Boston. - November 2003 ; p. 106-117Materia / lugar / evento: Marketing Competencias Investigación de mercados Estrategia empresarial Marketing estratégico Otros autores: Dixon, Andrea L. Allen, Chris T. Secondary titles: Título: Harvard business reviewOther categories: 922.112.1 Rights: In Copyright (InC) See issue detail