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Breaking the trade-off between efficiency and service
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MAP20071508530
Frei, Frances X. ‌
Breaking the trade-off between efficiency and service / by Frances X. Frei
Service businesses struggle with a reality that is foreign to manufacturers : Customers "interfere" with their operations. To deliver consistent quality at sustainable cost, companies must learn to manage that involvement
En: Harvard business review. - Boston. - November 2006 ; p. 93-101
1. Gestión de compras ‌. 2. Eficiencia organizativa ‌. 3. Orientación al cliente ‌. 4. Management ‌. 5. Servicio al cliente ‌. I. Title. II. Título: Harvard business review.