When "the show must go on" : surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
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008 | 080418s2003 esp|||| | |||||||spa d | ||
040 | $aMAP$bspa | ||
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245 | 0 | 0 | $aWhen "the show must go on" : surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery$cAlicia A. Grandey |
773 | 0 | $wMAP20077100482$tAcademy of management journal$dNew York : Academy of Management, 1999-2010$x0001-4573$gNúmero 1 46 2003 | |
856 | $yMÁS INFORMACIÓN$umailto:centrodocumentacion@fundacionmapfre.org?subject=Consulta%20de%20una%20publicaci%C3%B3n%20&body=Necesito%20m%C3%A1s%20informaci%C3%B3n%20sobre%20este%20documento%3A%20%0A%0A%5Banote%20aqu%C3%AD%20el%20titulo%20completo%20del%20documento%20del%20que%20desea%20informaci%C3%B3n%20y%20nos%20pondremos%20en%20contacto%20con%20usted%5D%20%0A%0AGracias%20%0A |