Centro de Documentacion de Fundación MAPFRE - 2011 Flaspöhler survey of risk managers (U.S.) : attitudes about commercial insurance providers : executive summary of findings

MAP20110055981

2011 Flaspöhler survey of risk managers (U.S.) : attitudes about commercial insurance providers : executive summary of findings. — Overland Park, Kansas City : Flaspöhler Research Group, 2011

Sumario: The survey instrument consisted of about 40 questions concerning insurers used, perceptions of insurers, overall satisfaction, important insurer evaluation factors and other related topics. Fifty-nine (59) insurers and fourteen (14) lines of business were examined. Interviews were conducted over the web using dynamic adaptive programming techniques. All interviews were completed in March 2011. The average interview length was 26.1 minutes. This survey included interviews by 364 risk managers and related functions. The overall results of this study are accurate to within ±4% at a 90% level of confidence

1. Gerencia de riesgos . 2. Mercado de seguros . 3. Grupos aseguradores . 4. Percepción . 5. Satisfacción del cliente . 6. Evaluación de resultados . 7. Encuestas . 8. Estados Unidos . I. Flaspöhler Research Group .