Centro de Documentación de Fundación MAPFRE - 2011 Flaspöhler survey of risk managers (U.S.) : attitudes about commercial insurance providers : executive summary of findings

Publicación: Overland Park, Kansas City : Flaspöhler Research Group, 2011Notas: Sumario: The survey instrument consisted of about 40 questions concerning insurers used, perceptions of insurers, overall satisfaction, important insurer evaluation factors and other related topics. Fifty-nine (59) insurers and fourteen (14) lines of business were examined. Interviews were conducted over the web using dynamic adaptive programming techniques. All interviews were completed in March 2011. The average interview length was 26.1 minutes. This survey included interviews by 364 risk managers and related functions. The overall results of this study are accurate to within ±4% at a 90% level of confidenceMateria / lugar / evento: Gerencia de riesgos Mercado de seguros Grupos aseguradores Percepción Satisfacción del cliente Evaluación de resultados Encuestas Estados Unidos Otros autores: Flaspöhler Research Group
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