Centro de Documentación de Fundación MAPFRE - The Trouble with travel distribution : travel, transport & logistics practice

MAP20120009783

The Trouble with travel distribution : travel, transport & logistics practice / Robert Carey, David Kang and Michael Zea

Sumario: A decade after the Internet spurred airlines, hotels, and other travel players to sell directly to customers, the sectors ecosystem is fracturing. Companies are abandoning the systems that are supposed to provide consumers with one-stop shops to book flights, accommodations, and other services. Lawsuits are being filed. And the very people whose interests should be paramountcustomersare being caught in the cross fire. Thats giving newcomers a chance to swoop into a sector that today boasts annual online sales of almost $100 billion, around a third of all global e-commerce activity. This turbulence isnt a bad thing: the travel sector has reached the next phase in its evolution, and some creative destruction is necessary. In fact, companies are already investing billions of dollars in the next wave of travel e-commerce, from revamping Web sites to changing the technology infrastructure

En: The McKinsey Quartely. - February 2012 ; 7 p

1. Agencias de viajes . 2. Hoteles . 3. Transportes . 4. Logística . 5. Comercio electrónico . 6. Cambio estratégico . 7. Distribución comercial . 8. Internet . I. Kang, David . II. Zea, Michael . III. McKinsey & Company . IV. Título.