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Taking the insurance customer experience to the next level : managing the omni-channel insurance customer

Recurso electrónico / electronic resource
Registro MARC
Tag12Valor
LDR  00000nam a22000004b 4500
001  MAP20140046102
003  MAP
005  20141205130534.0
008  141205s2014 usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa
084  ‎$a‎217
24500‎$a‎Taking the insurance customer experience to the next level‎$b‎: managing the omni-channel insurance customer
260  ‎$a‎Daly City‎$b‎Genesys‎$c‎2014
520  ‎$a‎Insurance providers must manage a number of journeys across time and channels throughout the customer lifecycle, such as insurer selection, coverage application, policy administration, risk control, claims processing, and coverage renewal. There are a number of significant challenges across these journeys, including growing competition and declining market demand (especially in developed markets), customers shifting from using agents and brokers to direct sales and service, a drive to reduce costs of customer acquisition and service, lack of customer loyalty and trust due to issues over claims handling and payments, and stricter regulation and compliance requirements
650 4‎$0‎MAPA20080590567‎$a‎Empresas de seguros
650 4‎$0‎MAPA20080593483‎$a‎Servicio al cliente
650 4‎$0‎MAPA20140026937‎$a‎Seguimiento del cliente
650 4‎$0‎MAPA20080572341‎$a‎Gestión técnica
650 4‎$0‎MAPA20080614126‎$a‎Fidelización de clientes
650 4‎$0‎MAPA20080618650‎$a‎Tramitación de siniestros
650 4‎$0‎MAPA20140006335‎$a‎Compliance
650  ‎$0‎MAPA20190001328‎$a‎Márketing de la empresa de seguros
7102 ‎$0‎MAPA20120009561‎$a‎Genesys Telecommunications Laboratories