Digital Inclusion in public services : Enhancing digital literacy, skills and inclusion in public services

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<subTitle>: Enhancing digital literacy, skills and inclusion in public services</subTitle>
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<namePart>Arthur D. Little</namePart>
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<abstract displayLabel="Summary">Despite investments and efforts, the performance in connectivity of different European regions is not homogenous. Moreover, our analysis shows two meaningful trends: first, the more confident individuals are with technology, the more they interact online with public authorities; second, the more public R&D budget is devoted to the ICT dimension, the more businesses appear positively dominated by technology. This means having a digital infrastructure is necessary, but not an adequate condition to succeed. European governments should focus on enhancing digital confidence. A Digital Competence Center represents a possible way to increase digital competences as well as public services' inclusion in peoples' lives and businesses' operations. </abstract>
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<topic>Servicios públicos</topic>
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<topic>Nuevas tecnologías</topic>
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<topic>Conectividad</topic>
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<topic>Digitalización</topic>
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