Using blockchain to get ahead of the game : creating trust and driving operational excellence as a digital broker

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      <subfield code="a">A new generation of everevolving customers, coupled with technological innovations and unprecedented volumes of data, make the industry ripe for transformation. Amongst numerous other technologies, blockchain, the enabler of mutually distributed ledgers, could be a game changer for brokers. The hype around blockchain is amplifying, and shifting from being another fad to "as important as the internet". In this report we address how blockchain can create trust and drive operational excellence, and we assess its wider implications for commercial insurance brokers.</subfield>
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