Centro de Documentación de Fundación MAPFRE - Telecom retail & consumer protection : Just a compliance challenge, or a differentiation opportunity?

MAP20170002055

Telecom retail & consumer protection : Just a compliance challenge, or a differentiation opportunity?. — Boston [etc.] : Arthur D. Little, cop. 2016

Sumario: Telecom players dedicate significant resources to complying with retail & consumer protection (RCP) regulation, having created complex horizontal processes and tools spanning several departments. Despite this, the complexity of the subject and the continuous flow of new rules often translate into unwise actions (eventually punished by regulatory institutions).

1. Crecimiento económico . 2. Nuevas tecnologías . 3. Conectividad . 4. Digitalización . 5. Evaluación de riesgos . I. Arthur D. Little .